Emily Herington
Big Rapids
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Handsome Hobo's
Muskegon
10.2023 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food and Beverage Supervisor
Michigan Adventure
Muskegon
04.2022 - Current
- Resolved customer complaints promptly to enhance guest satisfaction experiences.
- Monitored cleanliness and organization of dining areas for guest comfort.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
House Cleaner
Private
Muskegon
12.2021 - Current
- Cleaned homes following specific and detailed protocols and requests.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and other bedding, made beds and fluffed pillows.
Education
Bachelors Of Science - Allied Health Science
Ferris State University
Big Rapids, MI05-2029
High School Diploma -
Reeths Puffer High School
Muskegon, MI06-2025
Skills
- Customer service
- Time management
- Scheduling appointments
- Friendly demeanor
- Judgment and decision making
- Attention to cleanliness
- Floor maintenance
- Housekeeping
- Personal presentation
- Task prioritization
- Problem-solving
References
References available upon request.
Timeline
Restaurant Hostess
Handsome Hobo's
10.2023 - Current
Food and Beverage Supervisor
Michigan Adventure
04.2022 - Current
House Cleaner
Private
12.2021 - Current
Bachelors Of Science - Allied Health Science
Ferris State University
High School Diploma -
Reeths Puffer High School