Emily Hernandez
San Jose,CA
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
9
9
years of professional experience
Work History
Bartender/Server Assistant
Good Karma Foods
San Jose, CA
03.2022 - 07.2023
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Recreation Leader
City Of San Jose - City Gov't
San Jose
07.2023 - Current
- Work directly with “at risk” youth by identifying their needs and providing support and guidance.
- Implement interventions to address, behavioral, social and educational challenges.
- Work intentionally to build positive relationships, facilitate conflict resolution, and connecting youth to necessary resources to promote healthy development and positive life choices.
Library Page
City Of San Jose - City Gov't
San Jose, California
10.2019 - 02.2022
- Demonstrated organizational skills regularly by shelving a variety of library materials, sorting and organizing books via the Dewey decimal system, and alphabetizing them.
- Displayed excellent people skills directly assisting patrons throughout the library by helping them find a specific section or title.
- Frequently responsible for staffing the library's circulation desk, interacting directly with patrons to lend out books, movies, and periodicals.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Food Service Associate
Chipotle
Los Angeles, California
10.2015 - 05.2017
- Inspected dining areas regularly to ensure they met health code requirements.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Upsold additional menu items, beverages and desserts to increase restaurant profits.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
Food Service Associate
Yogurtland
San Jose, California
05.2019 - 08.2019
- Weighed yogurt, applied discounts, and rapidly worked cash register. Experience issuing gift cards.
- Placed orders and unpackaged and refrigerated shipments.
- Disassembled and reassembled heavy machinery, cleaned all parts and various other items in store.
- Stocked shelves with inventory items according to company guidelines.
- Cleaned kitchen surfaces, utensils and equipment after each shift.
Education
Bachelor of Arts - Global Studies
Azusa Pacific University
Azusa, CA05-2019
Skills
- Dining room maintenance
- Up-selling
- Opening and closing duties
- New hire training
- Friendly and outgoing
- Hospitality and accommodation
- Graphic design
- Menu memorization
- Safe food handling
- Workflow management
- Cash register operation
Timeline
Recreation Leader
City Of San Jose - City Gov't
07.2023 - Current
Bartender/Server Assistant
Good Karma Foods
03.2022 - 07.2023
Library Page
City Of San Jose - City Gov't
10.2019 - 02.2022
Food Service Associate
Yogurtland
05.2019 - 08.2019
Food Service Associate
Chipotle
10.2015 - 05.2017
Bachelor of Arts - Global Studies
Azusa Pacific University