Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Lathan

Fullerton,CA

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction.

Overview

2
2
years of professional experience

Work History

Server

Oakmont of Whittier
Whittier , CA
04.2023 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Addressed complaints to kitchen staff and served replacement items.
  • Assisted in training new servers.

Food Preparation Worker/Dishwasher

Oakmont of Whittier
Whittier , CA
04.2023 - Current
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Inspected deliveries for freshness and quality standards prior to stocking shelves.
  • Assisted in the inventory management of kitchen supplies and food items.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Food Service Worker

Knott's Berry Farm
Buena Park, CA
08.2024 - 11.2024
  • Operated cash register to process cash, check, and credit card transactions.
  • Operated dishwashing machines safely and efficiently.
  • Performed opening and closing duties as assigned by management.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.

Education

High School Diploma -

Bellflower High School
Bellflower, CA
06-2019

Some College (No Degree) - Mortuary Science

Cypress College
Cypress, CA

Skills

  • POS operation
  • Dining customer service
  • Food safety practices
  • Effective communication
  • Active listening
  • Dining room maintenance

Timeline

Food Service Worker

Knott's Berry Farm
08.2024 - 11.2024

Server

Oakmont of Whittier
04.2023 - Current

Food Preparation Worker/Dishwasher

Oakmont of Whittier
04.2023 - Current

High School Diploma -

Bellflower High School

Some College (No Degree) - Mortuary Science

Cypress College
Iris Lathan