Emily Hernandez
Dunkin' Donuts
ROMEOVILLE,IL
2
Languages
1
year of professional experience
Dynamic professional with experience in fast-paced environments, excelling in customer service and product upselling. Adapting to changing demands while maintaining high productivity and customer satisfaction, looking to leverage these skills to drive business success.
Work History
Barista
8 Months- Built rapport with new and returning customers to promote company's mission and values
- Demonstrated ability to work under pressure, serving over 60 customers in a 1 hour peak period
- Greeted customers, handled payments via a POS system fulfilling over 300+ orders per shift
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Customer Service Representative
4 Months- Assisted customers with merchandise selection and product information to enhance shopping experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Adapted quickly to new procedures and technologies to improve operational efficiency in daily tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided prompt customer support with a professional, friendly and patient attitude
Education
Bachelor of Science - Business Administration And Management
High School Diploma
Skills
Phone etiquette
Email correspondence
Data entry and analysis
Business process improvement
Effective cross functional communicator
Solutions oriented professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Dunkin' Donuts
04.2025 - 12.2025Read More
Customer Service Representative
Khol's
02.2025 - 06.2025Read More
Joliet Junior College
Bachelor of Science from Business Administration And Management
Read More
Romeoville High School
High School Diploma
Read More