Emily Hoffman
Charleston,SC
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Knows the restaurant business like the back of her hand and would be a great asset to any team.
Overview
13
13
years of professional experience
Work History
Server
Kickin' Chicken
Charleston, SC
02.2024 - Current
- Provided attentive, high-quality service in a fast-paced, high-volume restaurant environment
- Accurately entered orders and processed payments using the Toast POS system
- Managed multiple tables simultaneously while maintaining efficiency and guest satisfaction
- Handled cash, credit, and digital transactions with accuracy and accountability
- Communicated effectively with kitchen staff and management to ensure timely, accurate orders
- Resolved guest concerns professionally to maintain a positive dining experience
- Maintained cleanliness and compliance with health and safety standards
- Adapted quickly to changing priorities during peak service hours
Assistant Restaurant GM
Cantina 76
Kiawah Island, SC
02.2023 - 08.2024
- Managed day-to-day restaurant operations of FOH and BOH
- Interviewed, hired and trained new employees.
- Set expectations and coaching employees on proper service etiquette.
- Controlled and maintained labor costs through careful scheduling.
- Communicated clear and consistent messages regarding service goals to all staff
- Performed cash handling activities and secured nightly bank deposits.
- Kept a variety of x-cell spreadsheets to log and track cash flow, labor, food costs, spending, etc.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Handled complaints, settled disputes and resolved customer conflicts.
Health Advisor/Health Insurance Agent
USHA
Charleston, SC
08.2024 - 02.2024
- Client Consultation: Call clients to assess their insurance needs and provide tailored insurance solutions.
- Product Knowledge: Stay informed about various health and life insurance products, including policy details, benefits, and eligibility requirements.
- Lead Generation: Utilize various marketing strategies to generate leads and build a robust client base through networking and referrals.
- Policy Sales: Conduct sales presentations to explain insurance options to prospective clients, addressing any questions or concerns.
- Customer Relationship Management: Develop and maintain strong relationships with clients to gain trust and encourage referrals for new business.
Restaurant Manager
Rookies Tavern
Boonville, NY
08.2012 - 06.2021
- Managed job recruiting, hiring and training process
- Making and organizing weekly schedules
- Organize all events and book music talent
- Handle many of the bars food and alcohol orders and communicate them to the distributors adjusting seasonally
- Developed a supply system, encouraging staff to log low supplies to ensure zero sold out items
- Creating daily food and cocktail specials for inventory that needed to be used to reduce waste
- If the restaurant or bar ever got backed up I would aid in whatever necessary to keep a good flow of service
- All of these factors taught me a great deal of responsibility from a young age.
- This was a family owned and operated bar and tavern.
- I started as a server at 15 years old and climbed my way up learning everything that goes into owning a restaurant.
- I know the restaurant business like the back of my hand and would be a great asset to any team.
Education
High School Diploma -
Town of Webb UFSD
Old Forge, NY06.2015
Skills
- Sales
- Communication
- Networking
- Public relations
- Management
- Team Leading
Timeline
Health Advisor/Health Insurance Agent
USHA
08.2024 - 02.2024
Server
Kickin' Chicken
02.2024 - Current
Assistant Restaurant GM
Cantina 76
02.2023 - 08.2024
Restaurant Manager
Rookies Tavern
08.2012 - 06.2021
High School Diploma -
Town of Webb UFSD