Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Emily Irwin

Edgewood,MD

Summary

Hardworking employee with great customer service, merchandising techniques, and problem solving. Devoted to expanding my experience and knowledge in the retail industry and giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Merchandising Supervisor

Kohl's
Middle River, MD
11.2023 - Current
  • Assisted other departments with special projects as needed.
  • Communicated effectively with customers regarding order status updates.
  • Executed merchandising plans according to company guidelines.
  • Developed and implemented merchandising strategies to drive sales growth.
  • Operated pallet jacks as needed for loading and unloading items from trucks or containers.
  • Developed and implemented customer service policies and procedures to ensure quality customer service.
  • Key carrier for opening and closing the store.

Men's Lead

Kohl's
Bel Air, MD
09.2018 - 11.2023
  • Maintained a clean and organized store environment by folding clothes and organizing shelves according to size or color.
  • Helped with truck unload.
  • Assisted with Loss Prevention.
  • Followed companies guidelines of reflows.
  • Managed online order fulfillment.

Education

High School Diploma -

Joppatowne High School
Joppa, MD
05-2021

Skills

  • POS
  • Friendly and outgoing
  • Retail Merchandising
  • Merchandising plan development
  • Excellent customer service and assistance
  • Time management skills
  • Cash Drawer Balancing
  • Transaction Processing
  • Order Packaging
  • Organizational abilities
  • Returns processing
  • Problem Solving
  • Multitasking
  • Teamwork and Collaboration

Affiliations

  • Recreational, club and high school soccer.

References

References available upon request.

Timeline

Merchandising Supervisor

Kohl's
11.2023 - Current

Men's Lead

Kohl's
09.2018 - 11.2023

High School Diploma -

Joppatowne High School

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Emily Irwin