Emily Jeardoe
Katy,TX
Summary
Detail-oriented and well-versed in receiving, organizing and processing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist
Victoria's Secret
10.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing product information.
Owner/ Creator
Wrapped In Hope
06.2021 - Current
- Conducted online research to obtain relevant information and materials.
- Used WordPress to upload content, images and pages.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Utilized digital publishing platforms to prepare well-structured drafts.
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
- Prioritized tasks and carefully managed time to consistently meet delivery dates.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Prepared annual budgets with controls to prevent overages.
- Developed and initiated projects, managed costs and monitored performance.
Title Examiner
Scott R. Condray, Chtd.
01.2020 - 06.2021
- Examine and verify titles.
- Search real estate records.
- Summarize legal or insurance documents.
- Compile lists of mortgages, contracts, and other instruments pertaining to titles by searching public and private records for law firms, real estate agencies, or title insurance companies.
- Search, analyze, and evaluate records relating to titles of homes, land, and buildings.
- Ensure that the title to a property in question has no restrictions that may prevent or hinder its sale or use.
- Search public and private records for law firms, real estate agencies, or other title insurance companies.
- Examine deeds, deeds of trust, liens, judgments, easements, and plats/maps to determine ownership, encumbrances, and to verify legal descriptions of property.
- Prepare title commitments.
- Analyze chain of title and preparation of reports outlining title-related matters.
- Hold money as a third party to real estate and other financial transactions.
- Provide clerical support during the opening, maintaining, and closing of escrow accounts.
- Correspond and prepare documents, files, records, and provide clear communication clients.
- Compile all closing documents for the transaction and arrange and the signing of documents at closing, including notary.
- Produced disclosures and disbursements for closings.
- Assisted with preparation and submission of affidavits, deeds and other records for land purchases.
- Coordinated price adjustment between buyers and sellers.
Master Merchandiser
Driveline Retail Merchandising
01.2019 - 12.2019
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Updated pricing and signage to complete product displays and educate customers.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Associate Director of Operations
Nova Medical Centers
07.2007 - 10.2017
- Assist with developing and implementing plans and goals for the department and company as a whole.
- Attend weekly board meetings to discuss business strategies and revenue as well as consider ways to cut over head.
- Work with other Directors and the CEO to coordinate and supervise daily operations.
- Ensure compliance with the State and Government agencies, regulations, and internal practices.
- Monitor attainment of objectives.
- Staffing responsibilities (hiring, training, evaluating)
- Assist in budgeting and monitoring expenses.
- Maintain and schedule events while representing the company when needed at outside affairs.
- Create and submit reports to executives and other directors.
- Led department and coordinated resources across programs.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
Customer Service Supervisor
Toys"R"Us
08.2003 - 12.2005
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Standardized office structures and processes to promote collaboration and increased performance.
- Resolved account issues to build rapport and relationships with clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Created customer support strategies to increase customer retention.
- Researched and corrected customer concerns to promote company loyalty.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate of Science - MA/ MBC
Everest Institute
07.2007
Skills
- Creativity
- Critical Thinking
- Problem Solving
- Customer Service Skills
- Teamwork Skills
- Communication
- Accounting
- Adaptability
- Management
- Organization
- Administrative skills
- Written Communication skills
Timeline
Customer Care Specialist
Victoria's Secret
10.2022 - Current
Owner/ Creator
Wrapped In Hope
06.2021 - Current
Title Examiner
Scott R. Condray, Chtd.
01.2020 - 06.2021
Master Merchandiser
Driveline Retail Merchandising
01.2019 - 12.2019
Associate Director of Operations
Nova Medical Centers
07.2007 - 10.2017
Customer Service Supervisor
Toys"R"Us
08.2003 - 12.2005
Associate of Science - MA/ MBC
Everest Institute
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