Emily Jimenez
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Highly personable and skilled in customer service, with background as Host/Hostess in restaurant, and lounge settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-of-house experience. Resourceful in balancing customer, company and employee needs.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Redsky Hostess/Shift Supervisor
Lucky Kickapoo Casino
EAGLEPASS
01.2025 - Current
- Greeted and welcomed guests upon arrival at the RedSky entrance.
- Managed seating arrangements to enhance guest experience and streamline flow.
- Coordinated with servers to deliver timely service and meet customer expectations.
- Assisted in training new staff on customer service protocols and procedures.
- Monitored dining area for cleanliness and maintained a welcoming atmosphere.
- Resolved guest inquiries and issues promptly to maintain satisfaction and foster positive experiences.
- Engaged guests in friendly conversation to enhance their experience.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers in bussing tables during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Supervised daily operations and ensured compliance with gaming regulations.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Lowe’s Shift Lead
Lowe’s
Austin
09.2024 - 12.2024
- Assisted customers with product inquiries and purchases.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Ensured that all safety protocols were followed at all times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted and balanced registers.
- Mentored newly hired staff in upselling techniques to improve sales.
Burger King Shift Lead
Burger King
Eagle Pass
02.2018 - 08.2021
- Supervised team members during busy shifts to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and organized stock to maintain product availability.
- Assisted in cash handling procedures during shift transitions for accuracy.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Upheld company standards and compliance requirements for operations.
- Ensured compliance with health and safety regulations at all times.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Maintained cleanliness in work area and dining space throughout shifts.
- Operated cash register, processed transactions, and provided change to customers.
- Trained new staff on food preparation techniques and customer service protocols.
- Handled customer complaints with professionalism and resolved issues promptly.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Provided quality customer service by adhering to company policies and procedures.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Promoted food items, beverages and desserts to increase sales.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Ensured that all food products were prepared fresh daily and stored properly.
- Checked expiration dates on products prior to stocking shelves or serving customers.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
General Education Development
Eagle Pass, TXSkills
Dynamic Customer Service Professional experienced in fast-paced environments and adept at managing last-minute changes Achieved high customer satisfaction through strong organizational skills and creating welcoming atmospheres for guests Focused on motivating teams to exceed objectives while delivering quality service and fostering professional growth
Dynamic Customer Service Professional experienced in fast-paced environments and adept at managing last-minute changes Achieved high customer satisfaction through strong organizational skills and creating welcoming atmospheres for guests Focused on motivating teams to exceed objectives while delivering quality service and fostering professional growth
Languages
Spanish
Professional
Timeline
Redsky Hostess/Shift Supervisor
Lucky Kickapoo Casino
01.2025 - Current
Lowe’s Shift Lead
Lowe’s
09.2024 - 12.2024
Burger King Shift Lead
Burger King
02.2018 - 08.2021
General Education Development