Emily Keenan
Rensselaer County Department of Social Services
TROY
9
years of professional experience
Experienced Senior Social Welfare Examiner II with expertise in eligibility determination, policy interpretation, and benefits administration. Known for accurate case management, strong client service, and thorough recordkeeping in public assistance programs.
Work History
Senior Social Welfare Examiner II
8 Years 11 Months- Determined eligibility for public assistance programs by reviewing applications, documentation, and household information.
- Interviewed applicants to gather case details, clarify circumstances, and explain benefit requirements.
- Verified income, resources, and residency using case records and supporting documents.
- Maintained accurate case files and documented eligibility decisions in compliance with program guidelines.
- Assisting clients with attaining employment through providing resources, counseling on how to apply.
- Assisting clients who are unable to work due to medical/mental health issues with resources to assist client to get appropriate help with demonstrating inability to work.
- Supervising welfare examiners in the unit.
- Customer Service skills, running front desk when clerk is out.
- Secretarial and typing skills, experience with Microsoft programs.
Education
Associate of Applied Science - Human Services
Skills
Verbal communication
Eligibility determination
Cross-cultural sensitivity
Interviewing techniques
Client assessment
Case management
Policy interpretation
Timeline
Senior Social Welfare Examiner II
Rensselaer County Department of Social Services
11.2017 - CurrentRead More
Hudson Valley Community College
Associate of Applied Science from Human Services
Read More