Emily Kidwell
Spring,TX
Summary
Enthusiastic Patient Coordinator with extensive experience in patient lead management, surgical sales, and MedSpa treatments. I am seeking opportunities for growth, and to continue learning new skills to help me reach goals within my future position.
Overview
5
5
years of professional experience
Work History
Surgical Sales Coordinator
The Lind Institute of Plastic Surgery
08.2022 - Current
- Reaching out to all incoming potential surgical and MedSpa patient leads from various sources.
- Oversee all surgical consultations, and scheduling all surgical procedures.
- Increased volume of procedures scheduled by 30% in 2023.
- Maintained accurate records of all monthly surgical sales, including contracts, quotes, follow-ups, and customer communications.
- Educate newly hired staff on strategies when talking to potential patients.
Back Office Associate
Woodlands Wellness & Cosmetic Center
03.2021 - 08.2022
- Answered incoming phone calls regarding MedSpa and/or wellness treatment/scheduling.
- Expert knowledge in Botox, Dysport, and Dermal Fillers.
- Reached out to online inquires for wellness and/or cosmetic treatment.
- Oversaw all inventory for dietary supplements prescribed to wellness patients.
- Developed relationships with external supplement vendors, negotiating contracts to secure better pricing and terms.
- Enhanced customer satisfaction by promptly addressing and resolving concerns from patients.
Receptionist
Dr. Guy Facial Plastic Surgery
04.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered all incoming phone calls, and scheduled appointments based on patient need.
Education
Batchelor's Degree in Healthcare Administration -
Sam Houston State University
Huntsville, TX03.2020
Skills
- Customer Communication and Relations
- Goal-oriented Mindset
- Problem Resolution
- Time Management
Timeline
Surgical Sales Coordinator
The Lind Institute of Plastic Surgery
08.2022 - Current
Back Office Associate
Woodlands Wellness & Cosmetic Center
03.2021 - 08.2022
Receptionist
Dr. Guy Facial Plastic Surgery
04.2020 - 03.2021
Batchelor's Degree in Healthcare Administration -
Sam Houston State University