Emily Kinnamon
Harrah
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
5
5
years of professional experience
Work History
Car Salesman
David Stanley Dodge
08.2024 - Current
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Organized test drives for interested clients, ensuring a positive experience that showcased vehicle performance.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Flooring Sales Specialist
Lowes Home Improvment
05.2023 - Current
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Performed administrative tasks such as filing documents related to sales transactions.
- Participated in local community events such as home shows or open houses where prospective clients could be met face-to-face.
- Worked with vendors to negotiate pricing on flooring materials.
- Researched competitor pricing structures in order to stay competitive in the marketplace.
- Coordinated delivery of flooring materials with suppliers and installers.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Updated customer database regularly with contact information of new prospects.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Analyzed data from past sales activities in order to determine trends in customer preferences.
- Assisted in maintaining inventory levels of flooring materials such as hardwood, laminate, vinyl, carpet, tile and other related products.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Compiled and analyzed customer feedback to identify trends and opportunities for improvement.
- Utilized strong negotiation skills to secure favorable pricing and terms from suppliers.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Developed comprehensive knowledge of various flooring options, including hardwood, laminate, vinyl, and tile.
Office Assistant
SSM Health St. Anthony Hospital - Oklahoma City
OKC
12.2024 - 03.2025
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Answered and directed phone calls to appropriate staff members.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Organized patient charts before each day's clinic sessions began.
- Organized charts, documents and supplies to maintain team productivity.
Crew Member
Braums Ice Cream And Dairy
08.2020 - 05.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Organize promotional displays, or arrange merchandise on counters or tables, to promote sales.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer service.
Education
High School Diploma -
Shawnee High School
Shawnee, OK05-2023
Associate of Arts -
Seminole State College
Seminole, OKSkills
- Sales negotiation
- Customer relationship management
- Sales strategy development
- Time management
- Team collaboration
- Customer service
- Friendly and helpful
- POS software
- Schedule management
- Payment processing
- Basic mathematics
- Phone etiquette
- Data entry
- Scheduling appointments
- Office administration
- Conflict resolution
- Record keeping
- Client follow-up
- Referral coordination
- Multi-line phone systems
- Billing and invoicing
- Office equipment maintenance
- Reception desk management
- Positive and professional
- Reliability
Skills
- Information Security
Timeline
Office Assistant
SSM Health St. Anthony Hospital - Oklahoma City
12.2024 - 03.2025
Car Salesman
David Stanley Dodge
08.2024 - Current
Flooring Sales Specialist
Lowes Home Improvment
05.2023 - Current
Crew Member
Braums Ice Cream And Dairy
08.2020 - 05.2023
High School Diploma -
Shawnee High School
Associate of Arts -
Seminole State College