EMILY KINSEY
Hillsdale,MI
Summary
Dedicated administrative professional with 8+ years of experience supporting healthcare, financial, and customer-service environments. Skilled in data entry, filing, scheduling, eligibility verification, and managing confidential information with accuracy and discretion. Strong communicator who handles high-volume workloads, multiple priorities, and direct public interaction with professionalism. Experienced in EPIC, Microsoft Office, QuickBooks, DocuSign, and Salesforce. Committed to delivering excellent customer service.
Overview
13
13
years of professional experience
Work History
Medical Office Receptionist
Hillsdale Hospital
Hillsdale, MI
09.2024 - Current
- Provide customer service support to more than 90 patients daily, delivering clear communication, compassion, and maintaining strict confidentiality.
- Manage and respond to 100+ incoming calls per day, directing inquiries, scheduling appointments, and relaying accurate information to patients and staff.
Perform data entry and registration in EPIC; update demographics, insurance, and patient records with high attention to detail. - Scan and upload documents; organize, sort, and route high volumes of incoming faxes, referrals, and clinical information.
- Process payments, answer billing questions, and balance the cash drawer while maintaining financial accuracy.
- Prepare office materials, maintain organized filing systems, and process incoming/outgoing mail.
- Support a fast-paced environment through multitasking, problem-solving, and consistent follow-through.
Executive Assistant to Financial Advisor
Equitable
Hillsdale, MI
07.2018 - 08.2024
- Prepared financial reports, asset summaries, and account materials with strong accuracy and data management skills.
- Processed invoices through QuickBooks and supported quarterly and annual audits.
- Maintained confidentiality and compliance with regulatory and financial guidelines.
Admitting Clerk
Hillsdale Hospital
Hillsdale, MI
06.2013 - 07.2018
- Registered and admitted patients; verified insurance; collected co-payments and processed billing tasks.
- Managed heavy call volume, provided clear communication of policies/procedures, and supported emergency department admissions.
- Maintained accurate records, entered patient data, and prepared documentation in a fast-paced clinical setting.
- Demonstrated reliability, professionalism, and strong organizational skills while managing high workloads and sensitive information.
Education
Associate of Arts -
Jackson College
Jackson, MISkills
- High-Volume Front Desk Operations
- Data Entry & Record Management
- Document Scanning & Indexing
- Customer Service & Public
Interaction - Appointment Scheduling & Calendar
Coordination - Phone Communication
- Email Communication
- Written Communication
- EPIC & Electronic Health Records
Systems - Microsoft Office Suite
- Filing Systems & Document
Organization - Mail Processing
- Billing Support & Payment
Processing - Multitasking in Fast-Paced
Environments - Confidentiality & HIPAA Compliance
- Problem-Solving & Workflow
Prioritization
Timeline
Medical Office Receptionist
Hillsdale Hospital
09.2024 - Current
Executive Assistant to Financial Advisor
Equitable
07.2018 - 08.2024
Admitting Clerk
Hillsdale Hospital
06.2013 - 07.2018
Associate of Arts -
Jackson College