Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Kneipfer

Bridgewater,MA

Summary

Dynamic Sales Associate with proven expertise at Cumberland Farms in enhancing customer engagement and loyalty. Skilled in upselling and strategic planning, I effectively resolved customer challenges while maintaining a calm demeanor in high-pressure situations. Committed to promoting merchandise and supporting team efforts during peak periods.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Cumberland Farms
06.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Activities Coordinator

Tatnuck Park Assisted Living
02.2024 - 03.2024
  • Designed and ran activities for residents as part of Worcester State University curriculum
  • Assisted residents with activities designed to improve and/or maintain their leisure exploration/participation, social group participation, cognitive skills, motor skills, and coordination
  • Adapted activities to still be enjoyable for the level of functioning of the dementia wing residents
  • Collaborated with classmates and facility staff to best coordinate activities
  • Engaged with residents in a friendly manner

Pediatric Occupational Therapist Shadow

Braintree Public Schools
11.2022 - 11.2022
  • Observed and assisted the school OT in improving students' fine motor skills, gross motor skills, and attention
  • Asked "better questions than her graduate students," despite only being a high school senior at the time

Education

Bachelor of Science - Occupational Therapy

Worcester State University
Worcester, MA
05-2028

Skills

  • Problem-solving skills
  • Listening skills
  • Strategic planning
  • Dispute mediation
  • Empathetic and patient

Certification

Adult and Pediatric First Aid/CPR/AED

Timeline

Sales Associate

Cumberland Farms
06.2024 - 01.2025

Activities Coordinator

Tatnuck Park Assisted Living
02.2024 - 03.2024

Pediatric Occupational Therapist Shadow

Braintree Public Schools
11.2022 - 11.2022

Bachelor of Science - Occupational Therapy

Worcester State University

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Emily Kneipfer