Summary
Overview
Work History
Education
Skills
Timeline
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Emily Kunkle

Sumter,SC

Summary

Well-versed and dedicated Customer Service Representative with a proven track record of leadership and success. Outgoing and positive team player with a specialization in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing rapport, cultivating partnerships, and growing businesses.


Overview

14
14
years of professional experience

Work History

Manager

Chick-fil-A
01.2016 - Current
  • Managed daily operations and ensured compliance with company policies and standards while leading a team of employees
  • Increased team productivity by implementing streamlined processes and effective communication strategies
  • Improved customer satisfaction through prompt dispute resolution, open communication, and high-quality service delivery
  • Leveraged analytics tools to make data-driven decisions and improve operational efficiency
  • Effectively managed budgets while investing in necessary resources for business growth

Kitchen Manager

Chick-fil-A
06.2016 - 12.2016
  • Adhered to all health department regulations and guidelines
  • Developed strong vendor rapports
  • Increased overall profitability with effective budget management
  • Regularly evaluated employee performance
  • Collaborated with other departments to coordinate special events, executing smooth operations

Front of House/ Back of House Team Leader

Chick-fil-A
02.2012 - 05.2016
  • Provided leadership and guidance to team members, ensuring excellent service
  • Streamlined operations for improved efficiency and productivity
  • Managed staff scheduling, ensuring optimal coverage
  • Collaborated to ensure seamless communication
  • Ensured compliance with local health codes and safety regulations

Team Member

Chick-fil-A
06.2010 - 01.2012
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere
  • Assisted in boosting restaurant sales
  • Exhibited strong knowledge of menu offerings
  • Developed strong rapport with regular customers
  • Served as an effective liaison between kitchen staff and customers

Education

High School Diploma -

Lakewood High School
Sumter, SC
05.2012

Skills

  • Team Leadership
  • Resource Allocation
  • Adaptability
  • Performance Management
  • Health Code Compliance
  • Policy Implementation
  • Operations Management
  • Expense Tracking Profitability Optimization
  • Cross-Functional Teamwork
  • Event Coordination

Timeline

Kitchen Manager

Chick-fil-A
06.2016 - 12.2016

Manager

Chick-fil-A
01.2016 - Current

Front of House/ Back of House Team Leader

Chick-fil-A
02.2012 - 05.2016

Team Member

Chick-fil-A
06.2010 - 01.2012

High School Diploma -

Lakewood High School

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Emily Kunkle