Emily Landis
Westchester,PA
Summary
Reliable and versatile hospitality professional with several years of experience managing fast-paced, high-volume dining operations. Possesses a proven track record of seamless performance and adaptability across diverse serving roles. Expertise includes prioritizing complex service needs, effective multitasking, and leveraging strong communication skills to resolve issues and ensure a positive guest experience.
Overview
6
6
years of professional experience
Work History
Server
Seaport Peir
05.2024 - Current
- Delivered exceptional customer service by anticipating guest needs and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal guest satisfaction.
- Trained new servers on menu offerings, service standards, and restaurant protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while ensuring great service quality.
- Served food and beverages promptly with focused attention to customer needs.
Counter Associate
Juice Pod
03.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock counts and organization.
- Collaborated with team members to enhance store operations and customer experience.
- Trained new associates on operational procedures and customer service standards.
- Resolved customer complaints promptly, improving satisfaction levels significantly.
- Expedited orders, ensuring timely delivery to all customers.
Server
Rolling Stars
03.2023 - 08.2023
- Managed dining area to create welcoming atmosphere while ensuring cleanliness and organization.
- Trained new servers on menu offerings, service standards, and restaurant protocols to enhance team performance.
- Monitored table turnover rates to maximize seating capacity during peak hours while maintaining service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Bellingham Retirement Community
10.2022 - 03.2023
- Built relationships with the residents, engaged in friendly conversations and created a positive and community focused dining experience.
- Managed and executed in-room meal delivery service to residents.
- Assisted kitchen staff and cooks with basic food preparation tasks, including washing, chopping, portioning, and plating food to ensure timely meal service.
- Maintained a high level of cleanliness across all food service areas including the kitchen, dining spaces and storage areas.
- Inventory Management, properly stocked, dated and organized inventory and supplies.
Barn Manager
Thorncroft Equestrian Center
10.2019 - 05.2022
- Supervised daily operations of barn, ensuring optimal care and well-being of horses.
- Trained staff and volunteers on best practices for horse handling and stable management procedures.
- Enhanced overall facility cleanliness through thorough sanitation processes and daily cleaning.
- Monitored overall health and well-being of 30+ horses, paying attention to signs of concern.
- Trained and supervised barn volunteers in animal care procedures, maintenance duties and safety precautions.
Education
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
University Park, PA05-2027
High School Diploma -
West Chester East High School
West Chester PA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Customer service
- High volume dining
- Task prioritization
- Professional appearance
Timeline
Server
Seaport Peir
05.2024 - Current
Counter Associate
Juice Pod
03.2023 - Current
Server
Rolling Stars
03.2023 - 08.2023
Server
Bellingham Retirement Community
10.2022 - 03.2023
Barn Manager
Thorncroft Equestrian Center
10.2019 - 05.2022
Bachelor of Science - Biobehavioral Health
Pennsylvania State University
High School Diploma -
West Chester East High School
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