Emily Lara Vergara
Las Vegas,NV
Summary
Proven track record in enhancing customer experiences, demonstrated during tenure at Olive Garden. Excelled in effective multitasking and exceptional communication, significantly improving guest satisfaction. Skilled in customer service and detail orientation, adept at fostering positive relationships and ensuring efficient operations. Meticulous hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
1
1
year of professional experience
Work History
Hostess
Olive Garden, Darden
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations , answered customer questions, and informed of accurate wait times.
Sales Associate
Kohls
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Canyon Springs High School
North Las Vegas, NVSkills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Exceptional communication
- Hospitality service expertise
Timeline
Sales Associate
Kohls
11.2023 - 01.2024
Hostess
Olive Garden, Darden
05.2023 - Current
Canyon Springs High School
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