Emily Laymon
Nashville,Tennessee
Summary
Motivated and reliable recent graduate who currently works as a Manager at Topgolf. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Looking to branch out into a post-grad field more in my dedicated field.
Overview
2
2
years of professional experience
Work History
Team Lead Manager
Topgolf
03.2023 - Current
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Guest Service Associate / Platinum Host
Topgolf
09.2022 - 02.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Education
No Degree - Criminal Justice
The University of Tampa
Bachelor of Arts - Criminal Justice
Lipscomb University
Nashville, TN05.2024
Skills
- Time Management
- Active Listening
- Critical Thinking
- Organizational Skills
- Emotional Intelligence
- Effective Communication
- Conflict Resolution
- Hiring and Training
- MS Office
- Proficient in SPSS
Languages
German
Elementary
Timeline
Team Lead Manager
Topgolf
03.2023 - Current
Guest Service Associate / Platinum Host
Topgolf
09.2022 - 02.2023
No Degree - Criminal Justice
The University of Tampa
Bachelor of Arts - Criminal Justice
Lipscomb University
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