Emily Lewis
Lexington Park,MD
Summary
Dynamic sales consultant with a proven track record at Bozick Distributors Inc, excelling in client relationship management and tailored product solutions. Skilled in time management and advanced MS Office, I enhanced customer satisfaction and drove team performance through effective communication and strategic collaboration, consistently achieving optimal results.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Bozick Distributors Inc
Waldorf, MD
05.2024 - Current
- Developed strong relationships with clients through effective communication and personalized service
- Assisted in identifying customer needs to recommend suitable product solutions
- Conducted product demonstrations, enhancing customer understanding and engagement
- Collaborated with team members to improve sales strategies and drive performance
- Maintained up-to-date knowledge of industry trends and competitor offerings
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
General Manager
Buffalo Wild Wings
Lexington Park, MD
08.2015 - 06.2024
- Led operational strategies to enhance guest satisfaction and loyalty.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed training programs for staff, improving service quality and team performance.
- Analyzed sales trends to inform menu adjustments and promotional strategies.
- Cultivated a positive workplace culture through effective team leadership and communication skills.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Coordinated recruitment efforts and conducted training sessions to enhance team performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw transition to cloud-based solutions, driving digital transformation efforts that strengthened data accessibility and security protocols.
Program Manager
The Arc of Southern Maryland
Prince Frederick, MD
03.2014 - 02.2015
- Led program development initiatives to enhance service delivery for individuals with disabilities.
- Coordinated multi-disciplinary teams to implement community outreach and engagement strategies.
- Coordinated project timelines and budget allocations to maintain compliance with organizational standards.
- Developed training materials and conducted workshops to improve staff capabilities and knowledge.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Developed and delivered high-quality briefs, memorandums, and analytical reports for clients, showcasing advanced writing and presentation expertise.
Education
Bachelor of Arts - Recreation And Leisure
Virginia Wesleyan University
Virginia Beach, VA08-2007
Skills
- Time management
- Skilled in addressing client concerns
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Advanced MS office suite
Timeline
Sales Consultant
Bozick Distributors Inc
05.2024 - Current
General Manager
Buffalo Wild Wings
08.2015 - 06.2024
Program Manager
The Arc of Southern Maryland
03.2014 - 02.2015
Bachelor of Arts - Recreation And Leisure
Virginia Wesleyan University