Emily Llado
Lehigh Acres,FL
Summary
Dynamic leader with proven expertise in team leadership and strategic planning honed at Papa John’s. Excelled in enhancing customer satisfaction and mentoring future leaders, demonstrating exceptional verbal communication and problem-solving skills. Achieved operational excellence without compromising quality, fostering cross-functional teamwork and staff development.
Overview
5
5
years of professional experience
Work History
Manager
Papa John’s
Lehigh Acres
09.2019 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Lehigh Senior Highschoool
Lehigh Acres 2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Cross-Functional Teamwork
Timeline
Manager
Papa John’s
09.2019 - Current
High School Diploma -
Lehigh Senior Highschoool