Emily Lopez
Victoria,TX
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
La carreta #2
Victoria, TX
10.2020 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
Cashier
Cimarron crossing
Victoria, TX
12.2017 - 10.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Food Service Worker
Detar north detar navarro
Victoria, TX
12.2010 - 12.2016
- Assisted with unloading deliveries from suppliers into storage areas.
- Served meals to customers in a friendly and courteous manner.
- Assisted in the preparation of food items according to recipes and instructions.
- Performed opening and closing duties as assigned by management.
- Delivered food orders promptly and accurately to guests tables.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Prepared beverages such as coffee, tea, soda.
- Assisted with inventory management and restocking supplies as needed.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
Housekeeper
Days Inn Hotel
Victoria, TX
- Organized closets with hangers for guests' clothing items.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Emptied trash receptacles throughout the property.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Education
High School Diploma -
Profit High School
Victoria, TX05-2004
Skills
- Sales
- Budget assistance
- Compliance
- Decision-making
- Operations management
- Adaptability and flexibility
- Customer service
- Inventory management
- Cost control
Timeline
Assistant Manager
La carreta #2
10.2020 - Current
Cashier
Cimarron crossing
12.2017 - 10.2020
Food Service Worker
Detar north detar navarro
12.2010 - 12.2016
Housekeeper
Days Inn Hotel
High School Diploma -
Profit High School