Emily Lum
Michigan
Summary
Outgoing business owner experienced in strategic planning, problem-solving, and establishing robust client relationships. Notably delivered high-quality services consistently while prioritizing exceptional customer service. Demonstrated unwavering commitment to company goals through effective management of day-to-day operations.
Overview
9
9
years of professional experience
Work History
Business Owner/Operator
E&A Pet Sitting LLC
01.2023 - Current
- Established and sustained valuable client rapport.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Responsible for conducting client meetings and delivering daily reports to maintain continuous communication.
Events Intern
Heirloom Hospitality
Detroit, Michigan
06.2024 - 09.2024
- Managed customer communications and booking documents using Tripleseat.
- Review and audited executed events, and followed up with guests.
- Provided support in site tours and event execution, liaising between guests and the operations team.
- Coordinated event logistics, venue scheduling, and accommodations under the supervision of department head.
Hospitality Department
Graduate Hotels
State College, Pennsylvania
08.2022 - 01.2023
- Coordinated and oversaw the planning, execution, catering, and set up/take down of major events.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Valet
The AT&T Hotel
Austin, Texas
12.2021 - 06.2022
- Multi-tasked efficiently to quickly and accurately park and retrieve vehicles for customers
- Utilized strong interpersonal skills to build and maintain positive relationships with high-end clientele.
Manager
Scrubbers
West Bloomfield, MI
01.2017 - 01.2021
- Managed branch operations, including client scheduling, opening/closing duties and money management, training new staff
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Educated clients on products and increased sales.
Personal Assistant
Michigan
01.2016 - 01.2018
- Manage calendar and schedule meetings, appointments, and travel arrangements
- Provide general administrative support.
Education
BA Fine Arts -
The University of Texas at Austin
Skills
- Microsoft Office
- Tripleseat
- Interpersonal skills
- Special events planning
- Schedule Management
Timeline
Events Intern
Heirloom Hospitality
06.2024 - 09.2024
Business Owner/Operator
E&A Pet Sitting LLC
01.2023 - Current
Hospitality Department
Graduate Hotels
08.2022 - 01.2023
Valet
The AT&T Hotel
12.2021 - 06.2022
Manager
Scrubbers
01.2017 - 01.2021
Personal Assistant
01.2016 - 01.2018
BA Fine Arts -
The University of Texas at Austin
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