Emily Lurvey
Stowe,VT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Server
Crave / Elm Diner
Lowville, New York
08.2024 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees on restaurant procedures and plating techniques.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus and answered questions regarding items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Whistle Pig Pavilion
Stowe , VT
09.2023 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Front Desk Agent
Lodge at Spruce Peak
Stowe, VT
06.2022 - 08.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Input customer data into reservation systems and updated to reflect room changes.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
Lead Barista
Lodge at Spruce Peak
Stowe, VT
02.2021 - 06.2022
- Created complex, hand-crafted beverages based upon customer preferences.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Educated customers on beverage menu items and provided samples of daily brews.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Established and adjusted ordering parameters to manage inventory.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Education
High School Diploma -
Hazen Union High School
Hardwick, VT06.2020
Some College (No Degree) - Environmental Science
Northern Vermont University
Johnson, VTSkills
- Invoicing and Billing
- Teamwork and Collaboration
- Customer Service
- Problem Solving
Timeline
Server
Crave / Elm Diner
08.2024 - Current
Server
Whistle Pig Pavilion
09.2023 - Current
Front Desk Agent
Lodge at Spruce Peak
06.2022 - 08.2023
Lead Barista
Lodge at Spruce Peak
02.2021 - 06.2022
High School Diploma -
Hazen Union High School
Some College (No Degree) - Environmental Science
Northern Vermont University