Emily Luskey
Montgomery,MN
Summary
Results-driven General Manager with a proven track record in operational management, budget oversight, and team training. Expertise in enhancing customer service and reducing costs through effective inventory management.
Overview
9
9
years of professional experience
Work History
General Manager
SUBWAY®Restaurants
Shakopee, Minnesota
08.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and implemented corrective actions to optimize long-term cost efficiency.
- Created schedules and monitored payroll to ensure adherence to budget constraints.
- Trained and mentored staff to improve customer service quality and team collaboration.
Hairstylist
Ulta Salon
Plymouth, Minnesota
04.2024 - 08.2024
- Performed haircuts, coloring, and styling using various tools and techniques.
- Recommended products for clients based on hair type and style preferences.
- Maintained cleanliness of workstations and sanitized tools after each service.
Assistant Store Manager
Hangry Joes
Inver Grove Heights, Minnesota
02.2022 - 04.2024
- Contributed to launch and opening of company’s first Minnesota location, ensuring all operational standards were met.
- Completed a 14-day out-of-state training program in Texas before returning to Minnesota to train newly hired employees.
- Trained new staff on front-of-house and back-of-house procedures, enhancing overall team readiness and customer service quality.
- Led the front-of-house team and managed employee onboarding, hands-on training, and ongoing procedural support.
- Independently learned a new point-of-sale (POS) system and became a primary resource for system knowledge, including assisting ownership with POS operations.
- Coordinated with vendors and service providers to resolve equipment and facility issues, minimizing downtime and maintaining operational efficiency.
Assistant Store Manager
SUBWAY®Restaurants
Shakopee, Minnesota
02.2018 - 02.2022
- Resolved customer complaints by empathetically listening, documenting issues, and implementing effective solutions.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Supervised team performance, providing constructive feedback and support to enhance overall effectiveness.
- Trained new employees on store procedures and customer service standards to ensure consistent service quality.
Education
Associate of Arts - Cosmetology
Aveda Institute
Minneapolis, MN03-2021
Skills
- Inventory management
- Budgeting
- Staff training
- Customer service
- Sales strategies
- Operations management
Timeline
General Manager
SUBWAY®Restaurants
08.2024 - Current
Hairstylist
Ulta Salon
04.2024 - 08.2024
Assistant Store Manager
Hangry Joes
02.2022 - 04.2024
Assistant Store Manager
SUBWAY®Restaurants
02.2018 - 02.2022
Associate of Arts - Cosmetology
Aveda Institute