Emily Machado
Milford,NJ
Summary
Customer-oriented sales professional with 2 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Dunkin' Donuts
Bridgewater, NJ
03.2023 - 09.2023
- Prepared and served hot or cold beverages.
- Received and accurately processed customer payments.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Supported highest standards of conduct and service to support company reputation.
- Checked brewing equipment for proper functionality.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked customer service stations with paper products or beverage preparation items.
- Described menu items to customers and suggested appealing products.
- Collected payments and provided accurate change.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Sales Associate
The Cotton On Group
Bridgewater
01.2022 - 02.2022
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers and provided exceptional customer service.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed transactions using a point-of-sale system.
- Ticketed, arranged and displayed merchandise to promote sales.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
Education
GED -
Ged Testing
Phillipsburg, NJ01-2022
Skills
- Sales
- Cashiering
- Retail Sales
- Customer Service
- Cash Handling
- Communication skills
- Childcare
- Babysitting
- Organizational Skills
- Time Management
- Ordering Procedures
- POS Systems
- Positive and Professional
- Team Leadership
- Solid Problem Solver
- Team Player
- Professional Demeanor
- Friendly and Outgoing
- Excellent Math Skills
- Active Listener
Certification
Driver's License, 01/01/22, 09/01/25
Languages
Portuguese
Native/ Bilingual
Timeline
Barista
Dunkin' Donuts
03.2023 - 09.2023
Sales Associate
The Cotton On Group
01.2022 - 02.2022
GED -
Ged Testing
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