Emily Maciel Ruiz
Salem
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
McGraths Publick Fish House
04.2024 - Current
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Efficiently managed stressful periods by effectively prioritizing tasks while maintaining attention to detail
- Coordinated with other hostess team members during shift changes to ensure seamless transitions for incoming/ outgoing staff
- Handled customer inquiries and concerns promptly and professionally
- Took reservations over the phone or through online platforms, accurately recording guest information
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
Education
High School Diploma -
McKay High School
Salem, OR06.2024
Skills
- Customer Service
- Interactive communication skills
- Payment processing
- Detail- Oriented
- Effective multitasking
- Organization and time management
- Patience and empathy
- Phone etiquette
- Memorization
- Efficient Typing Ability of 30 WPM
- Proficient in Software Adaptation
- Can successfully engage in crisis prevention and verbal de-escalation
Certification
- AED - Automated External Defibrillator
- CPR - Cardiopulmonary Resuscitation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
McGraths Publick Fish House
04.2024 - Current
High School Diploma -
McKay High School
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