Emily Mahoney
West Saint Paul ,MN
Summary
Enhancing customer satisfaction and loyalty through exceptional service and effective team leadership. Skilled in cash handling and employee training. My approach has significantly contributed to creating a positive and engaging shopping environment, driving sales and repeat business.
Overview
6
6
years of professional experience
Work History
Key Holder
Old Navy
08.2022 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Sales Associate
Old Navy
06.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
South Saint Paul Secondary
South Saint Paul, MN06.2020
Skills
- Customer Service
- Cash Handling
- Employee Scheduling
- Employee Training
- Teamwork and Collaboration
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing Personality
- Flexible Schedule
Timeline
Key Holder
Old Navy
08.2022 - Current
Sales Associate
Old Navy
06.2018 - Current
High School Diploma -
South Saint Paul Secondary
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