Emily Majeski
Waukesha
Summary
Results-driven General Manager with 15 years in hotel operations, focused on budget management, staff recruitment, and customer service. Enhanced guest experiences and optimized operational efficiency through strong communication and problem-solving skills. Led diverse teams to elevate service quality and streamline processes using industry software.
Overview
16
16
years of professional experience
Work History
General Manager
Extended Stay America
Brookfield
03.2010 - 03.2026
- Directed daily operations of hotel to ensure excellent guest experiences.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw budget management and expense control for financial efficiency.
- Monitored financial performance and identified improvement areas to optimize costs and enhance revenue generation.
- Developed service and sales strategies to improve retention and revenue.
- Implemented operational policies to enhance service quality and consistency.
- Coordinated maintenance and facility upgrades to elevate guest satisfaction and experience.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed recruitment and training initiatives to develop a skilled team that enhanced service delivery.
- Trained employees on duties, policies and procedures.
- Conducted performance evaluations to support employee development initiatives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
- Fostered positive relationships with vendors and suppliers for service enhancement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Administered employee discipline through verbal and written warnings.
Education
Hotel And Restaurant Management -
Wctc
Pewaukee, WI06-2010
Skills
- Budget management
- Operational policies
- Revenue generation
- Vendor relations
- Inventory control
- Staff recruitment
- Talent acquisition
- Employee training
- Customer service
- Customer experiences
- Leadership
- Team building
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Motivation
Timeline
General Manager
Extended Stay America
03.2010 - 03.2026
Hotel And Restaurant Management -
Wctc