Emily Malave
Trumbull,CT
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Dispatcher
Modzelewski's Tow & Recovery
2023.04 - Current
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
- Tracked and monitored vehicle performance and maintenance.
Dispatcher
Oak Ridge Waste
2022.02 - 2023.04
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Worked in the accounting department completing productivity daily to ensure billing could effectively be done and management would be able to look at drivers daily productivity.
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Greeted customers and provided excellent service to internal and external clients.
- Maintained tidy work area to reduce likelihood of accidents.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
School Bus Driver
Durham School Bus Services
2019.02 - 2022.02
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained Connecticut commercial driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Education
High School Diploma -
White Oak Baptist Academy
Stratford, CT06.2014
Skills
- Prioritizing Calls
- Dispatching Field Personnel
- Updating Logs
- Closing Tickets
- Schedule Coordination
- Training New Hires
- Communication Equipment Operation
- Routing Orders
- Microsoft Office
- Vehicle Dispatch
- Adjusting Routes
- Verifying Coverage
- Driver Relations
- Work Order Preparations
- Effective Communication
- Team Work Scheduling
- Trucking Dispatching
- Office Supplies and Inventory
- Data Entry
- Customer Satisfaction
- Customer Service
- Scale Operation
- Communications Strategies
- Time and Billing
- Correspondence Writing
Timeline
Dispatcher
Modzelewski's Tow & Recovery
2023.04 - Current
Dispatcher
Oak Ridge Waste
2022.02 - 2023.04
School Bus Driver
Durham School Bus Services
2019.02 - 2022.02
High School Diploma -
White Oak Baptist Academy
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