Emily Maloney
Binghamton
Summary
Proven in enhancing customer experiences , I excel in customer service and effective multitasking. Demonstrated ability to improve service delivery, fostering repeat business through exceptional communication and empathy. I bring a detail-oriented approach to all tasks, ensuring high standards of cleanliness and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess
Whales Tail Restaurant
04.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Einstein's Attic
10.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - History
Binghamton University
Binghamton, NY05-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
Timeline
Hostess
Whales Tail Restaurant
04.2024 - 08.2024
Sales Associate
Einstein's Attic
10.2020 - 10.2021
Bachelor of Arts - History
Binghamton University
Similar Profiles
Domenica ScalaDomenica Scala
Hostess at Whales Tail RestaurantHostess at Whales Tail Restaurant
YONELA PENGEYONELA PENGE
Waitress at Whales Rib RestaurantWaitress at Whales Rib Restaurant
Matthew BradyMatthew Brady
Dishwasher at Lobster Tail Restaurant & Fish MarketDishwasher at Lobster Tail Restaurant & Fish Market