EMILY MATA
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR
JACINTO INSURANCE
LAS VEGAS , NV
12.2015 - Current
- Provided customer service support to customers over the phone, by email, and in person.
- Performed account maintenance activities such as updating client information in databases.
- Ensured compliance with applicable laws and regulations for provision of services.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
CASHIER
Ross Dress for Less
LAS VEGAS , NV
01.2014 - 12.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Answered customer questions and provided store information.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV07-2013
Skills
- Professional telephone demeanor
- Payment Processing
- Problem-solving abilities
- Customer Service
- Account updating
- Paperwork Processing
- Product Knowledge
- Multi-Task Management
Certification
Casualty & Property License
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
CSR
JACINTO INSURANCE
12.2015 - Current
CASHIER
Ross Dress for Less
01.2014 - 12.2015
High School Diploma -
Desert Pines High School
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