Emily Matoh
Cleveland,OH
Summary
Highly motivated and hardworking sales representative with a proven track record of exceeding sales goals in any environment. Dedicated to sales, marketing, and customer service as well as educating clients about new and developing products and services. Always quick and efficient when given a task, and will effectively motivate and encourage colleagues and peers. Proven performance and expertise in many different fields of work. Extremely personable and dedicated to the ultimate success of the company, as well client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Leasing Specialist
Kia Of Bedford
09.2023 - Current
- Assisted clients throughout sales process and provided after-sales support.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
- Sold 16 units within my first month of sales.
- Analyzed current market conditions and competitor information to develop and implement marketing plans.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Branch Sales and Marketing Specialist
Cross Country Mortgage LLC.
02.2022 - 08.2023
- Averaged in the top 5% of my branch in client sales conversions.
- Engaged with clients and directed them towards the most fitting product.
- Developed campaigns and specific marketing strategies for clients.
- Pivoted and and strategized as company products evolved.
- Maximized industry advancements by successfully collaborating with each respective department of the company.
Warehouse Team Lead
Amazon
04.2020 - 01.2022
- Trained new-hire employees to enter the workforce at Amazon.
- Worked with heads of learning to ensure new-hire employees were receiving the proper training.
- Knowledgeably answered any questions new-hire employees had about palatalizing, scanning, and safety.
- Supervised warehouse operations by managing employees during shifts.
- Prepared orders for shipment by systematically sorting and palletizing boxes.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Wrapped pallets in shrink wrap prior to loading.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 40 pounds.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Co-Business Owner
Myself
08.2018 - 03.2020
- Started an animal and house-sitting business serving over 75 clients throughout the Cleveland area.
- Managed 8 employees and oversaw task performance.
- Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Managed pet safety and wellness.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Music Event Coordinator
Evolution Music Group
11.2016 - 09.2017
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Planned out logistics of large-scale music festivals.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Reached out to music artists and built relationships through continued communication.
- Strategized long-term business needs while asking attendee feedback for future events.
Education
Bachelor of Science - Political Science
The University of Mississippi
Oxford, MS06.2016
High School Diploma -
Laurel School
Cleveland, OH06.2012
Skills
- Exceptional customer service skills
- Proven ability to educate clients about company products and services
- Organized and task-oriented
- Working knowledge of Microsoft Office, Excel, Outlook, Powerpoint, Adobe, and Inventory Management
- Employee training and education
- Project implementation
- Event coordination
- Safety and quality assurance
Certification
- Licensed Ohio Auto Dealer
Timeline
Sales and Leasing Specialist
Kia Of Bedford
09.2023 - Current
Branch Sales and Marketing Specialist
Cross Country Mortgage LLC.
02.2022 - 08.2023
Warehouse Team Lead
Amazon
04.2020 - 01.2022
Co-Business Owner
Myself
08.2018 - 03.2020
Music Event Coordinator
Evolution Music Group
11.2016 - 09.2017
Bachelor of Science - Political Science
The University of Mississippi
High School Diploma -
Laurel School
Similar Profiles
Joann SharpJoann Sharp
Service Coordinator at Kia Of BedfordService Coordinator at Kia Of Bedford
Danielle SalemDanielle Salem
Office Manager at Kia, Hyundai, and Genesis of BedfordOffice Manager at Kia, Hyundai, and Genesis of Bedford
Jacqueline Conry-GarrettJacqueline Conry-Garrett
Finance Manager at Fredericksburg Kia/Safford KiaFinance Manager at Fredericksburg Kia/Safford Kia
Selena ShafferSelena Shaffer
Health Unit Coordinator at Cleveland ClinicHealth Unit Coordinator at Cleveland Clinic
Michael ThompsonMichael Thompson
General Manager at TOCA FootballGeneral Manager at TOCA Football