Emily McClanahan
Cleves
Summary
Adaptable manager recognized for strong teamwork and effective communication. Proven ability to mentor staff and streamline operations, driving guest satisfaction and operational efficiency. Ready to utilize expertise to elevate service quality in a dynamic environment. Now focusing on the medical field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server and Manager
Incline Public House
Cincinnati, OH
07.2022 - Current
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Collaborated with kitchen staff to coordinate timely meal preparation and presentation.
Manager
O'Charley's Restaurant & Bar
Cincinnati, OH
04.2016 - 07.2022
- Trained and mentored staff, enhancing team performance and service quality.
- Supervised daily operations, ensuring adherence to company standards and policies.
- Implemented inventory management procedures, reducing waste and optimizing supply usage.
- Analyzed customer feedback, driving improvements in menu offerings and service delivery.
Customer Service Representative
Spectrum
Cincinnati, OH
01.2017 - 06.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined processes for handling customer complaints, reducing resolution time significantly.
- Utilized CRM systems to track interactions and ensure accurate information delivery.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Education
No Degree - Health Sciences
Cincinnati State Technical And Community College
Cincinnati, OHHigh School Diploma -
Seton High School
Cincinnati05-2015
Associate of Applied Science - Nursing
Good Samaritan College of Nursing
Cincinnati, OH12-2026
Skills
- Exceptional customer service
- Guest engagement
- Cash handling
- Organization and time management
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Critical thinking
- Flexible and adaptable
- Strong work ethic
- Active listening
- Friendly, positive attitude
- Food Safety Practices
Certification
- First Aid/CPR Certified
- State Tested Nursing Assistant
Timeline
Server and Manager
Incline Public House
07.2022 - Current
Customer Service Representative
Spectrum
01.2017 - 06.2019
Manager
O'Charley's Restaurant & Bar
04.2016 - 07.2022
No Degree - Health Sciences
Cincinnati State Technical And Community College
High School Diploma -
Seton High School
Associate of Applied Science - Nursing
Good Samaritan College of Nursing