Emily Medina
Greenacres,FL
Summary
Results-driven administrative professional with strong organizational skills, experience in office coordination, scheduling, and customer service, and a proven ability to support smooth day-to-day operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
United Vein Centers
Boca Raton, FL
06.2025 - 2026
- Optimized patient scheduling and appointment management processes to improve clinic efficiency.
- Enabled effective dialogue between patients and healthcare providers to optimize service delivery processes.
- Oversaw patient inquiries and addressed concerns to enhance overall care experience.
- Implemented electronic health record (EHR) updates, improving data accuracy and access for clinical staff.
- Trained new staff on patient service protocols, enhancing team performance and service quality.
SURGICAL COORDINATOR
Prime Vascular Institute – Dr. Joseph Ricotta
Delray Beach, FL
07.2023 - 04.2024
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Worked with operating facilities to schedule procedures on behalf of three vascular surgeons.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
OFFICE COORDINATOR
Prime Vascular Institute – Dr. Joseph Ricotta
Delray Beach, FL
11.2021 - 07.2023
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted patients, verified insurance information and collected copays.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Checked patients in and out for appointments and collected co-payments.
TEAM LEADER
Chick-fil-A
West Palm Beach, FL
07.2018 - 11.2021
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Implemented changes in response to changing business needs or customer demands.
Education
Bachelor of Science - Organizational Communication
Florida International University
Miami, FL12.2022
ASSOCIATE OF ARTS - Communication Studies
Palm Beach State College
Lake Worth, FLSkills
- Office Administration
- Medical terminology proficiency
- Marketing Communications
- Communications strategy
- Attention to Detail
- Organizational Skills
- Fluent in Spanish
Certification
Advanced Consumer Behavior
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
United Vein Centers
06.2025 - 2026
SURGICAL COORDINATOR
Prime Vascular Institute – Dr. Joseph Ricotta
07.2023 - 04.2024
OFFICE COORDINATOR
Prime Vascular Institute – Dr. Joseph Ricotta
11.2021 - 07.2023
TEAM LEADER
Chick-fil-A
07.2018 - 11.2021
Bachelor of Science - Organizational Communication
Florida International University
ASSOCIATE OF ARTS - Communication Studies
Palm Beach State College