Emily Mendiola

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Coordinated and managed the entire store renovation process.

Handled and addressed all store concerns efficiently.

Mentored team members to enhance skill levels and efficiency.

Renovated dilapidated stores, significantly boosting sales figures at various sites.

Educated team members on brand standards.

• Boosted sales performance by effectively managing merchandise assortments and inventory levels.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.
• Maintained updated product knowledge to successfully educate and advise customers.

Supervised teams to drive operational success and maintain high performance.

Oversaw upkeep and organization of candy stock.

Guided team members to integrate business core values.