Emily Mendoza
Spring
Summary
Demonstrates strong, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
FRONT DESK RECEPTIONIST
MARSHALL ELEMENTARY
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collaborated with administrators to plan and execute successful school events, such as open houses and conferences.
- Served as a liaison between school administration and the community by addressing concerns promptly and professionally.
Administrative Assistant
Roadrunner
01.2022 - 07.2025
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Enhanced customer satisfaction by promptly addressing concerns and resolving billing issues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages and mail to staff and greeting visitors.
Customer Service Representative
CenterPoint
10.2018 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Streamlined bill payment processing for faster customer service and reduced late payments.
Education
Scarborough High School
Houston, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Bilingual fluency
Languages
Spanish
Full Professional
Timeline
FRONT DESK RECEPTIONIST
MARSHALL ELEMENTARY
08.2024 - Current
Administrative Assistant
Roadrunner
01.2022 - 07.2025
Customer Service Representative
CenterPoint
10.2018 - 05.2022
Scarborough High School
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