Emily Migliarese

• Handle 80-100 incoming back to back calls daily to book quality reservations for our three brands worldwide
• Apply sales techniques to convert calls into confirmed reservations
• Consistently meet and exceed monthly individual and departmental performance metrics
• Implement performance feedback to continuously improve call quality and results

I gained hands-on leadership experience through mentorship and real-world training, focusing on decision making, problem solving, and managing diverse teams in a fast-paced environment.

• Enhanced management skills through participation in training programs and workshops focused on leadership and team dynamics.
• Supported supervisors in defining goals, prioritizing tasks, and tracking progress to promote timely project completion.
• Acquired comprehensive understanding of company policies, protocols, and processes to ensure compliance and operational effectiveness.
• I supported day-to-day fleet management, assisted in making customer-focused decisions, and collaborated with team members to maintain efficient operations

• Organized racks and shelves to improve store presentation, engaged with customers, and promoted merchandise to drive sales.
• Cultivated customer relationships to foster loyalty and encourage repeat business.
• Handled cash transactions efficiently, ensuring accuracy in all financial exchanges.
• Managed social media accounts to boost customer engagement and brand awareness.

• Coordinated with kitchen staff as expo to ensure accurate and timely order delivery.
• Delivered attentive table service to guests, enhancing overall dining experience in fast-paced environment.
• Took customer orders and processed cash and card payments using POS system, streamlining transaction efficiency.