Summary
Overview
Work History
Education
Skills
Timeline
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Emily Miller

Helena,AL

Summary

Accomplished Business Systems Analyst with over 15 years of experience in the banking industry. Extensive risk management experience, with exposure to and understanding of numerous consumer and commerical financial applications and products. Proven track record of being results-oriented while maintaining meticulous adherence to the highest standards.

Overview

15
15
years of professional experience

Work History

VP - Senior Business Systems Analyst

Regions Bank
03.2017 - Current
  • Ensure accuracy in strategy design and change management to ensure 100% compliance.
  • Manage multiple projects simultaneously, consistently meeting deadlines throughout dynamic project timelines.
  • Resolve malfunctions with systems and programs through troubleshooting.
  • Perform routine system analysis, documentation, testing, software implementation, and user support for decision engines.

Decision System Analyst

Regions Bank
04.2012 - 03.2017
  • Led account management strategy formulation for consumer products.
  • Queried databases for information needed for report processing.
  • Performed rigorous testing and debugging to maximize system efficiency.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Performed system analysis, documentation, testing, implementation, and user support for decision engines.

Collections Team Leader

Regions Bank
03.2009 - 04.2012
  • Reduced delinquency rates by creating customized payment plans for debtors in financial distress.
  • Led team of collectors, resulting in reduced past-due balances and increased revenue.
  • Developed training plans for new hires, ensuring consistent performance across the team.
  • Led team of 12-15 associates, conducted regular progress reviews with team members, providing constructive feedback and coaching for continuous improvement.

Education

Bachelor of Arts - Natural Sciences

Covenant College
Lookout Mountain, GA

Introduction To Python

Regions Analytical Institute
Birmingham, AL
08.2019

Skills

  • Process Documentation
  • Report Preparation
  • User Acceptance Testing
  • SQL Proficiency
  • Data Analysis
  • Python (Programming Language)
  • SAS Programming
  • Project Management

Timeline

VP - Senior Business Systems Analyst

Regions Bank
03.2017 - Current

Decision System Analyst

Regions Bank
04.2012 - 03.2017

Collections Team Leader

Regions Bank
03.2009 - 04.2012

Bachelor of Arts - Natural Sciences

Covenant College

Introduction To Python

Regions Analytical Institute

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Emily Miller