Emily Miller
Beaver Dam
Summary
Results oriented Lead Service Associate with a diverse background spanning retail management, factory operations, and fast-paced restaurant service. Expert in managing inventory, coordinating with vendors, and supervising store operations while maintaining a 100% accuracy rate in financial transactions. A flexible team player known for solving complex problems quickly and excelling in high pressure, multitasking environments.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Crew Member
McDonald’s (Kilian Management)
Beaver Dam
12.2025 - Current
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Operated cash register and handled customer transactions efficiently.
Crew Member
McDonald’s
Beaver Dam
06.2024 - 11.2025
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Became familiar with products to answer questions and make suggestions
- Trained new members on procedures, customer service, and sales techniques
- Kept food preparation area, equipment, and utensils clean and sanitary
- Worked front counter, drive-through and other areas
- Cleaned and maintained all areas of restaurant to promote clean image
- Accurately operated cash register to process customer payments
- Brewed coffee and tea and changed out drink station syrups
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Checked on dining area frequently to clean up spills, wipe down tables and restock stations
- Documented customer orders and conveyed special requests to kitchen staff
- Readied customers’ take out orders in secure bags with appropriate amounts of condiments, silverware, and napkins
- Assisted other team members to achieve goals
Crew Member
Dunkin/Baskin Robbins
Beaver Dam
10.2025 - 10.2025
Front End Associate
Fox Bros Piggly Wiggly
Beaver Dam
09.2025 - 09.2025
Assembler
Metalcraft of Mayville
Beaver Dam
05.2025 - 05.2025
- Completed durable assemblies and subassemblies with hand and power tools
- Collaborated with team members to improve production processes and maintain quality standards
- Organized workstations to maximize productivity, reduce distractions and meet deadlines
- Utilized blueprints, schematics and diagrams to accurately complete tasks
Crew Member
Culver’s
Beaver Dam
03.2025 - 04.2025
Cashier
Exxon Mobil
Beaver Dam
02.2025 - 03.2025
- Have occasionally worked a few times this year, last time being in September.
- Welcomed customers and helped determine their needs
- Helped customers complete purchases, locate items, and join reward programs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Responded promptly to requests for assistance, spills and customer inquiries
- Used POS systems to enter orders, process payments and issue receipts
Lead Customer Associate/Backup Manager
Exxon Mobil
Beaver Dam
08.2020 - 06.2024
- Acted as a backup manager/assistant manager, overseeing store operations, safety protocols, and staff during manager absences
- Managed financial reporting, including processing daily sales data and reconciling cash accounts using computerized systems to ensure 100% accuracy
- Trained and mentored new hires on POS systems, safety regulations for hazardous materials (fuel), and company service standards
- Coordinated emergency response, serving as the primary point of contact for incidents and reporting fraudulent activities or security concerns
- Directly managed vendor relations, collaborating with suppliers and overseeing the majority of product deliveries to ensure seamless stock levels
- Modernized merchandising by suggesting process improvements that increased operational efficiency and store organization
- Monitored facility safety and appearance, ensuring strict adherence to cleanliness, maintenance, and hazardous material guidelines
- Occasionally made a schedule to adhere to employees availability and store needs
Line Attendant
Richelieu
Beaver Dam
10.2019 - 10.2019
Line Attendant
Conagra Brands
Beaver Dam
03.2019 - 06.2019
- Performed quality checks on products to ensure they met company standards
- Maintained a clean and organized work area, following safety protocols at all times
- Collaborated with team members to meet production goals and deadlines
- Cross-trained in multiple area of the factory line to provide support as needed
- Packaged finished goods efficiently and securely for shipment
- Ensured compliance with health and safety regulations at all times
- Worked efficiently both independently as well as part of a team based environment
Education
Beaver Dam High School
Beaver Dam, WISkills
- Food preparation
- Customer service
- Cash handling
- Inventory management
- Team collaboration
- Time management
- Training and mentoring
- Verbal and written communication
- Store opening and closing
- Taking orders
- Product knowledge
- Multitasking and organization
- Inventory counts
- Ordering procedures
- Basic math
- Problem-solving
- Inventory restocking
- Production line work
- Cleaning and sanitizing
- Leadership qualities
- Point-of-sale system
- Willingness to learn
Languages
English
Native/ Bilingual
Timeline
Crew Member
McDonald’s (Kilian Management)
12.2025 - Current
Crew Member
Dunkin/Baskin Robbins
10.2025 - 10.2025
Front End Associate
Fox Bros Piggly Wiggly
09.2025 - 09.2025
Assembler
Metalcraft of Mayville
05.2025 - 05.2025
Crew Member
Culver’s
03.2025 - 04.2025
Cashier
Exxon Mobil
02.2025 - 03.2025
Crew Member
McDonald’s
06.2024 - 11.2025
Lead Customer Associate/Backup Manager
Exxon Mobil
08.2020 - 06.2024
Line Attendant
Richelieu
10.2019 - 10.2019
Line Attendant
Conagra Brands
03.2019 - 06.2019
Beaver Dam High School