Summary
Overview
Work History
Education
Skills
Timeline
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Emily Morgan

Calera ,OK

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at Kinetic Solutions. Expert in cash handling and problem-solving, with a knack for maintaining composure under pressure. Demonstrated success in improving team effectiveness and achieving operational excellence. Skilled in both hospitality and medical administrative tasks, committed to delivering top-notch service.

Overview

5
5
years of professional experience

Work History

Desk Clerk

Kinetic Solutions
10.2021 - 02.2023
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Collaborated with team members to develop strategies for improving overall operations effectiveness within the front office department.

Medical Assistant

Summit Pulmonary & Sleep
01.2022 - 07.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Debt Collection

Capio Partners
01.2019 - 10.2021
  • Optimized debt collection strategies, analyzing debtor profiles to tailor communication and payment options.
  • Contributed to a positive work environment by supporting team members and sharing best practices for effective debt collection strategies.
  • Adhered to all federal and state regulations regarding debt collection activities, ensuring full compliance with legal requirements.
  • Supported the establishment of payment plans for patients struggling financially, demonstrating empathy while adhering to company guidelines on debt collection.

Sales Associate

Dennards Farm Supply
01.2018 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Diploma -

Anna High School
Anna, TX
01.2021

Skills

  • Problem-solving skills
  • Cash handling
  • Customer satisfaction focus
  • Hospitality industry expertise

Timeline

Medical Assistant

Summit Pulmonary & Sleep
01.2022 - 07.2022

Desk Clerk

Kinetic Solutions
10.2021 - 02.2023

Medical Debt Collection

Capio Partners
01.2019 - 10.2021

Sales Associate

Dennards Farm Supply
01.2018 - 01.2019

Diploma -

Anna High School

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Emily Morgan