Emily Morris
San Diego,CA
Summary
Dynamic professional with a proven track record at Jiffy Lube, excelling in operations management and staff development. Enhanced efficiency through process improvements and optimized inventory control, resulting in increased customer satisfaction. Strong team leadership and mentoring skills fostered a collaborative environment, driving service excellence and operational success.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Jiffy Lube
San Diego, CA
02.2024 - 06.2025
- Managed daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff to enhance teamwork and service delivery.
- Oversaw inventory management, optimizing stock levels to reduce waste.
- Implemented process improvements, increasing overall efficiency in service delivery.
- Developed schedules for staff, aligning resources with peak business hours.
- Analyzed customer feedback to implement changes that improved satisfaction ratings.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Teacher
KinderCare Learning Centers
San Diego, CA
05.2021 - 02.2024
- Developed and implemented engaging lesson plans to promote student learning and development.
- Fostered a nurturing environment that encouraged social and emotional growth among students.
- Collaborated with parents and staff to support individualized learning plans for diverse learners.
- Monitored student progress through assessments and provided constructive feedback for improvement.
- Organized classroom activities that enhanced students' creativity and critical thinking skills.
- Mentored new teachers, sharing best practices for classroom management and curriculum delivery.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Early Childhood Education -
Online CDA
San Diego, CAHigh School Diploma -
Mark Twain
San Diego, CA06.2020
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
Timeline
Assistant General Manager
Jiffy Lube
02.2024 - 06.2025
Teacher
KinderCare Learning Centers
05.2021 - 02.2024
Early Childhood Education -
Online CDA
High School Diploma -
Mark Twain