EMILY MORRISON

Expectations for Cash Posting and Credit Balance Specialist:

Additional detail for Credit Process and Cash Posting:

• Investigated discrepancies in credit reports, resolving issues promptly.
• Collaborated with clients to provide tailored credit solutions for financial stability.
• Streamlined credit assessment processes for quicker application turnaround.
• Enhanced customer satisfaction with efficient credit issue resolution.
• Reviewed and updated credit policies to align with regulatory changes.
• Processed credit applications accurately, improving approval efficiency.
• Facilitated communication between departments to optimize credit services.
• Developed training materials to educate staff on credit policies and procedures.
• Assisted in audits to ensure adherence to credit guidelines and standards.
• Coordinated with external agencies to verify creditworthiness of applicants i.e. Experian, Collection agency(s)

• Supervise Cash Posting Team: Manage and supervise the team responsible for posting payments to patient accounts, ensuring accuracy and timeliness.
• Payment Allocation: Ensure that all payments (from insurance companies, patients, and third parties) are applied accurately to the correct accounts.
• Monitor Workflows: Ensure that payments and adjustments are applied correctly, according to Fresenius Medical Care's financial policies and procedures.
• Resolution of Payment Issues: Address discrepancies in payments and assist team members in resolving issues such as unapplied payments, misapplied funds, or system errors.

• Organize Financial Documents: Oversee the organization and management of financial documents related to cash posting and reconciliation, typically stored in a share drive or a centralized document management system.
• Ensure Easy Access and Compliance: Ensure that all cash posting reports, payment advices, remittance notices, and other relevant documents are easily accessible and comply with regulatory requirements.
• Secure Data Management: Maintain the confidentiality and integrity of financial records and sensitive information stored on shared drives.
• Version Control: Ensure that any shared files (such as payment reports or reconciliation documents) are properly version-controlled and updated.

• Review Payment Reports: Regularly review payment reports (such as ERAs, remittance advices, and patient payments) for accuracy and completeness before posting.
• Reconcile Cash and Payments: Perform or oversee the daily and monthly reconciliation of payments posted to the bank deposits. This includes verifying that all payments, adjustments, and patient balances are reconciled correctly.
• Resolve Discrepancies: Investigate and resolve any discrepancies in posted payments, such as unapplied or misapplied funds, and work with other departments to clear discrepancies in accounts receivable (AR).
• Cash Flow Monitoring: Monitor cash flow and ensure that all cash-related transactions (both inbound and outbound) are tracked and accurately reflected in the system.
• System Posting: Oversee the actual posting of payments into the system (whether manually or electronically via ERA) and ensure accurate allocation of payments to the correct accounts.

• Prepare and Review Reports: Prepare daily, weekly, and monthly reports on cash posting and reconciliations. This includes tracking posted payments, identifying issues, and ensuring that all transactions are logged correctly.
• Audit and Ensure Accuracy: Review reports for accuracy, ensuring that all cash postings are accounted for, and perform audits to verify the integrity of financial data.
• Generate Financial Statements: Assist in generating financial statements and reports related to accounts receivable and cash flow, ensuring accuracy and consistency in all financial reporting.

• Train Team Members: Provide training and guidance to cash posting staff, helping them understand policies, procedures, and best practices in cash posting and reconciliation.
• Implement Process Improvements: Continuously look for ways to streamline and improve the cash posting process, whether through automation, process redesign, or team training.
• Monitor Performance: Track the performance of the cash posting team, ensuring that all team members are meeting productivity and accuracy goals.

• Work with Billing and Collections Teams: Collaborate with the billing and collections departments to resolve issues related to payment posting, adjustments, and discrepancies.
• Assist with Audits and Compliance: Work with auditors and compliance teams to ensure that cash posting practices align with internal policies and industry regulations (such as HIPAA and other healthcare compliance standards).
• Interdepartmental Communication: Facilitate communication between cash posting, billing, and accounting teams to resolve issues and ensure smooth financial operations.

• Address Patient Concerns: Work with customer service representatives to resolve patient billing inquiries related to payments, including helping patients understand their balances, insurance payments, or discrepancies.
• Handle Payment Discrepancies: Oversee the investigation and resolution of patient payment discrepancies, ensuring that all payments are correctly posted and that patients are billed appropriately.

• Ensure Compliance with Regulations: Ensure that all payment posting and reconciliation activities comply with healthcare regulations, company policies, and industry standards.
• Maintain Accurate Documentation: Keep accurate records of all payment transactions, adjustments, and reconciliation processes for internal audits and regulatory compliance.

• Leadership and Team Management: Experience managing and leading a team, ensuring tasks are completed on time, and resolving issues in a timely manner.
• Financial Acumen: Strong understanding of accounting principles, especially related to cash posting and reconciliation in healthcare.
• Attention to Detail: High level of attention to detail, ensuring that payments are accurately posted, reconciled, and that reports are correct.
• Communication Skills: Ability to communicate effectively with team members, management, and other departments to resolve issues and improve processes.
• Technical Skills: Proficiency with healthcare financial systems (such as Epic, Allscripts, or similar platforms), Excel, and data management tools.
• Problem-Solving Abilities: Ability to troubleshoot and resolve discrepancies in a timely manner, particularly with complex insurance payments or patient balances.

• ICD Coding Expertise: Self-taught in ICD-10 coding , applying this knowledge to accurately code diagnoses for claims submission.
• Claims Submission: submit claims to insurance providers, using ICD-9 or ICD-10 codes (depending on the date), to ensure that medical treatments and services are billed correctly.
• Understanding Medical Coding: Ensure that each patient's diagnosis and procedure are accurately reflected in the codes, reducing the chance of claim denials.
• Claims Follow-Up: Follow up with insurance companies to resolve any issues, denials, or rejections of claims and correct any coding or procedural errors.

• Scheduled Patient Appointments: Coordinated and scheduled patient appointments for 5 doctors, ensuring proper time management and availability for patient visits.
• Payment Collection: Took payments from patients, providing different payment options, and assisting patients in understanding their payment plans.
• Payment Plans: Reviewed and set up payment plans for patients to accommodate their financial situations, ensuring the plan was manageable and clear.
• Delivery Payment Options: Explained payment options to patients, ensuring they were informed about how and when payments were due, and discussed how they could pay (e.g., via credit, insurance, payment plans).
• Manual Payment Posting: Responsible for both manual and ERA (Electronic Remittance Advice) payment posting, ensuring payments were applied correctly to patient accounts.

• Insurance Verification: Ran insurance verification to confirm coverage details before patient visits, ensuring that patients' insurance details were accurate and that claims would be processed.
• Review with Patients: Went over coverage options and any gaps in insurance coverage with patients, helping them understand their financial obligations and possible out-of-pocket costs.
• Explained Coverage and Benefits: Provided education to patients about their benefits, clarifying their coverage, copays, deductibles, and any issues related to insurance coverage.

• Old-School Paper Filing: Maintained paper-based files for patients in a non-electronic office system. Files were organized and stored for easy access by office staff.
• Documentation: Filed patient records, insurance verification documents, and billing-related forms, ensuring that everything was in order for review or reference.

• Daily Reconciliation: Ensured that all payments collected on a daily basis (whether from patients, insurance companies, or other sources) were properly recorded and reconciled against the accounts.
• Weekly Reconciliation: Performed a more comprehensive review of payments and accounts on a weekly basis to ensure no discrepancies.
• Monthly Reconciliation: Conducted monthly reconciliations of accounts, identifying discrepancies or outstanding issues that needed to be addressed.

• General Office Management: Assisted in the smooth daily operation of the medical office by providing administrative support such as answering phone calls, assisting with patient inquiries, managing patient flow, and ensuring proper office procedures were followed.
• Doctor Support: Worked closely with the doctors by scheduling patients, maintaining patient records, and ensuring all necessary information was available for the doctors.

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
• Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
• Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
• Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
• Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Handled mail and packages with care to prevent damage during delivery.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
• Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
• Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
• Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.