Emily Murillo
Summary
Administrative professional with experience coordinating schedules, maintaining CRM records, supporting office operations, and assisting clients in fast-paced environments. Experienced in Microsoft Excel, Google Workspace, data entry, and bilingual customer communication (English/Spanish). Known for organization, adaptation, building positive connections and managing multiple priorities. Dedicated to help a company successfully grow.
Overview
3
3
years of professional experience
Work History
Sales Development Representative
iPrint Technologies
Simi Valley, California
05.2025 - 12.2025
- Maintained 200+ client records with high accuracy using CRM software.
- Scheduled appointments and maintained accurate calendars for prospective clients.
- Communicated with prospective clients via phone and email while maintaining accurate records and timely follow-up.
- Assisted with administrative reporting and documentation.
Treatment Coordinator
Dr. David J Rudolph's Office
Northridge, California
07.2024 - 03.2025
- Scheduled and managed over 100+ patient appointments weekly to support efficient clinic operations and minimized wait times.
- Processed patient payments, handled billing inquiries, and arranged personalized payment plans.
- Maintained accurate patient records in compliance with HIPAA regulations and clinic protocols.
- Communicated with patients about procedures and answered related questions clearly.
- Collaborated with dental staff to optimize workflow and enhance patient experiences.
- Educated patients on treatment options, fostering informed decision-making about care.
Sales Representative
Astrea Solutions
Burbank, California
03.2024 - 06.2024
- Managed high volume community engagement initiatives for non-profit organizations, focusing on donor acquisition.
- Maintained data integrity for donor records, managing high volume daily interactions with zero errors.
- Exceeded daily deadlines for activity reports and donor data entry, providing the administrative team with real time analytics.
Retail Sales Associate
Fashion Q
Northridge, California
05.2023 - 02.2024
- Assisted customers with product recommendations and issue resolution.
- Balanced cash register transactions with accuracy.
- Supported merchandising and inventory organization.
- Collaborated with team members to meet daily sales and customer service goals.
Education
Associate of Arts - Marketing
Santa Monica College
Santa Monica, CA07-2027
Skills
- Microsoft Word
- Outlook
- Microsoft Excel
- Administrative Support
- Scheduling
- Data Entry
- Customer Service
- Calendar Management
- Bilingual: English / Spanish
- CRM Software
Timeline
Sales Development Representative
iPrint Technologies
05.2025 - 12.2025
Treatment Coordinator
Dr. David J Rudolph's Office
07.2024 - 03.2025
Sales Representative
Astrea Solutions
03.2024 - 06.2024
Retail Sales Associate
Fashion Q
05.2023 - 02.2024
Associate of Arts - Marketing
Santa Monica College