Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Murray

Jennings,LA

Summary

I am a dedicated professional with extensive experience at Darrell’s of Jennings, excelling in customer service and conflict resolution. I have proven my ability to enhance guest satisfaction through efficient seating and strong multitasking skills. I am committed to maintaining cleanliness and hygiene while fostering a positive team environment during peak service hours. I get along well with my coworkers and I am a favorite of my managers for my ready to work attitude and persistent hard work.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Darrell’s of Jennings
02.2024 - Current


  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Kitchen Staff Member

Darrell’s of Jennings
02.2023 - Current
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Followed recipes and chef instructions to prepare food correctly.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Maintained high personal grooming standards and uniform presentation.

Education

Notre Dame High School
Crowley, LA

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Conflict resolution
  • Cash handling
  • Handling complaints
  • Personal presentation
  • Relationship building
  • Table bussing
  • Guest relations
  • Judgment and decision making
  • Reservation planning
  • Server support
  • Menu memorization
  • Safe food handling
  • Efficient seating
  • Reading comprehension
  • Food station setup
  • Dining area maintenance

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Restaurant Hostess

Darrell’s of Jennings
02.2024 - Current

Kitchen Staff Member

Darrell’s of Jennings
02.2023 - Current

Notre Dame High School

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Emily Murray