Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily N Gonzalez

Hialeah,FL

Summary

Dependable Team Member with expertise in customer service and cash management. Enhanced front-end operations by building rapport with customers and addressing their needs effectively. Contributed to a secure environment through adherence to safety protocols while operating x-ray and body scanner equipment.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

TSA Agent

Department of Homeland Security
Fort Lauderdale, Florida
07.2025 - 03.2026
  • Screened travelers and property at Homeland Security checkpoints.
  • Inspected IDs and boarding documents for prohibited items.
  • Operated x-ray and body scanner equipment during passenger screening.
  • Communicated clearly with travelers, airlines, and security personnel.

Cashier

Champs Sports
02.2024 - 05.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Facilitated returns, refunds, and transaction issue resolution for enhanced customer satisfaction.
  • Cultivated customer relationships that encouraged repeat business.
  • Addressed customer complaints professionally, fostering improved relations and loyalty.
  • Organized front lane merchandise to improve customer accessibility.
  • Displayed merchandise to enhance store presentation.

Cashier

Burger King
06.2023 - 10.2023
  • Greeted customers entering store and addressed their needs to enhance the shopping experience.
  • Provided a warm welcome to customers to enhance their shopping experience. and assessed their needs, providing tailored assistance.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions, ensuring high accuracy and customer satisfaction.

Bagger/Cashier

Chick-fil-a
08.2022 - 01.2023
  • Delivered quality customer service, enhancing customer satisfaction at restaurant
  • Maintained cleanliness of restrooms, organized items, operated cash register, processed payments, and provided receipts and change
  • Facilitated food packaging and maintained a courteous demeanor towards customers.
  • Provided attentive customer service to enhance guest experience.
  • Ensured timely food packaging for customer satisfaction. and treated customers with respect
  • Acquired proficiency in executing multiple types of monetary transactions. upon becoming a cashier

Education

High School Diploma -

iMater Preparatory High School
Hialeah, FL, FL
08.2020 - 05.2024

Skills

  • Passenger Screening
  • Equipment Operation
  • Document Authentication
  • Transaction Accuracy
  • Cash handling
  • Time management skills
  • Customer Service
  • Conflict resolution
  • Detail-oriented
  • Team collaboration
  • Problem solving
  • Empathy skills

Languages

  • English
  • Spanish

Timeline

TSA Agent

Department of Homeland Security
07.2025 - 03.2026

Cashier

Champs Sports
02.2024 - 05.2024

Cashier

Burger King
06.2023 - 10.2023

Bagger/Cashier

Chick-fil-a
08.2022 - 01.2023

High School Diploma -

iMater Preparatory High School
08.2020 - 05.2024
Emily N Gonzalez