Emily Nunnery
Fenton
Summary
Dynamic professional with a proven track record at Unigroup Inc., excelling in customer service and data entry. Recognized for enhancing productivity through process improvements and fostering strong client relationships. Proficient in Microsoft Excel, I leverage critical thinking to solve problems effectively and support operational excellence. Displays a strong understanding of medical terminology due to being a previous nursing student and current Human Biology student at Logan University. Ability to work with a full range of individuals with previous experience in remote/work-from-home jobs.
Overview
6
6
years of professional experience
Work History
Call Center Representative - Remote Position
Talent World Group - CBC Health
07.2019 - 11.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Apparel Associate
Target
10.2017 - 01.2018
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
Transport Solutions Specialist- Seasonal
Unigroup Inc.
06.2016 - 08.2016
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
Safety Solutions Specialist
Unigroup Inc.
06.2014 - 01.2015
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Human Biology
Logan University
Chesterfield, Missouri12-2026
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT10-2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Time management
- Critical thinking
- Strong problem solver
Timeline
Call Center Representative - Remote Position
Talent World Group - CBC Health
07.2019 - 11.2020
Apparel Associate
Target
10.2017 - 01.2018
Transport Solutions Specialist- Seasonal
Unigroup Inc.
06.2016 - 08.2016
Safety Solutions Specialist
Unigroup Inc.
06.2014 - 01.2015
Bachelor of Science - Human Biology
Logan University
Bachelor of Arts - Elementary Education
Western Governors University
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