Emily O'Connor
Novi,Michigan
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Powerhouse Gym Fitness Center
06.2022 - 08.2024
- Efficiently managed member and potential member inquiries, complaints, and requests, ensuring prompt resolution and satisfaction.
- Administered the gym’s phone system, overseeing customer billing, payments, class scheduling, and membership contract explanations.
- Operated the cash register to process in-club payments, including membership dues, personal training services, and food and drink concessions.
- Supervised closing procedures, ensuring the gym's resources were allocated appropriately, with towels maintained, and spa, locker rooms, and concessions fully stocked and in optimal condition.
Education
Bachelor of Science - Human Biology-Lyman Briggs College
Michigan State University
East Lansing, MI05-2028
High School Diploma -
Walled Lake Western
Commerce, MI05-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- POS system operation
- Account management
- Multi-line phone systems
- Strong academic Record
- Active listener
- Strong interpersonal communications
Affiliations
- Xi Gamma Chapter of Chi Omega Sorority
- Human Biology Organization
- Helping Hands Chapter-Michigan State University
Timeline
Customer Service Associate
Powerhouse Gym Fitness Center
06.2022 - 08.2024
Bachelor of Science - Human Biology-Lyman Briggs College
Michigan State University
High School Diploma -
Walled Lake Western
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