Emily O'Hara
Henderson,NV
Summary
Abundant experience in customer relations and leadership. Promoted to team lead with my current employer within the first 6 months of employment, then promoted to assistant manager less than a year later. Thee years of experience with JROTC as a cadet leader within the program. I am a quick learner, self-starter, can be team oriented or an independent worker.
Overview
4
4
years of professional experience
Work History
Medical Office Specialist
UHS
Henderson, NV
01.2025 - Current
- Greet patients upon arrival at the office, check-in patients, collect necessary paperwork.
- Answer and direct incoming calls in a professional manner.
- Maintain confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Process payments from patients and maintain accurate financial records.
- Ensure compliance with HIPAA regulations regarding privacy of patient information.
- Resolve customer service issues in a timely manner while maintaining professionalism.
- Collect information, verify insurance and collect co-payments for patients as part of check-in process.
- Perform data entry of patient information into electronic health records system.
- Respond promptly to requests from medical staff members for assistance or information related to patient care.
Assistant Manager
Wetzels Pretzels
Henderson, US
06.2023 - 01.2025
- Responsible for closing/ opening the store and running shifts
- Banking
- Maintaining customer relations and ensuring their satisfaction
- Preparing food, and ensuring quality of products
- Taking weekly inventory lists
- Employee schedule management
Cashier/ Cook
Domino's Pizza
Henderson, US
03.2022 - 08.2022
- Responsible to taking phone calls, placing orders, and managing customers
- Preparing food, as well as ensuring quality of all products
Customer Service Representative
Pizza Hut
Henderson, US
02.2021 - 10.2021
- Responsible for a register, taking orders, and phone calls
- Preparing food by using a deep fryer, as well as preparing orders from the oven
- Doing nightly prep work for the following day
Education
High School Diploma - Aerospace engineering
Rancho HS
Las Vegas, Nevada05.2023
Skills
- Customer Service
- Food Preparation
- Leadership
- Professionalism
- Experienced
- Operations Management
- Sales monitoring
- Staff Supervision
- Money Handling
- Team motivation
- Customer rapport
Timeline
Medical Office Specialist
UHS
01.2025 - Current
Assistant Manager
Wetzels Pretzels
06.2023 - 01.2025
Cashier/ Cook
Domino's Pizza
03.2022 - 08.2022
Customer Service Representative
Pizza Hut
02.2021 - 10.2021
High School Diploma - Aerospace engineering
Rancho HS
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