Emily Ornelas
Clovis,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
6
6
years of professional experience
Work History
Sales Associate
Hallmark Gold Crown
Fresno , CA
02.2021 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate/Cashier
Bath & Body Works
Capitola , CA
06.2020 - 08.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
Sales Associate
Old Navy
Fresno , CA
03.2020 - 06.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Adhered to company initiatives and achieved established goals.
Cook's Assistant/Cashier
Aromas Market
Aromas , CA
02.2018 - 08.2019
- Interacted politely with customers to promote quality service during checkout.
- Issued receipts, change and refunds to customers to promote smooth operations.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Swept and mopped front end during shifts to maintain professional appearance.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Backed up cashiers ringing up large number of customers by bagging products.
- Verified customer age requirement for alcohol or tobacco purchases.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
Education
Some College (No Degree) - Public Health Administration
California State University - Fresno
Fresno, CA12-2024
High School Diploma -
Watsonville High School
Watsonville, CA06.2019
Skills
- Cash handling accuracy
- Money Transfer Systems
- B2B sales and customer service
- POS system operation
- Inventory control procedures
- Strategic planning
- Merchandising knowledge
- Documentation and recordkeeping
- Verbal/written communication
- Written and oral communication skills
- Cash register operation
- Customer- and service-oriented
- Money handling
- Team player mentality
- Excellent communication skills
- Reliable and punctual
Languages
Spanish
Limited
Timeline
Sales Associate
Hallmark Gold Crown
02.2021 - Current
Sales Associate/Cashier
Bath & Body Works
06.2020 - 08.2020
Sales Associate
Old Navy
03.2020 - 06.2020
Cook's Assistant/Cashier
Aromas Market
02.2018 - 08.2019
Some College (No Degree) - Public Health Administration
California State University - Fresno
High School Diploma -
Watsonville High School
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