Emily Ortega
Lawrence,MA
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Forever Young Solutions
North Andover, MA (On-Site)
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Residence Inn Marriott
Tewksbury (On-Site)
11.2018 - 03.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.2018
Skills
- Administrative Skills
- Patient Records Gathering
- Filing
- Greeting and Seating Clients
- Complex Problem-Solving
- Packaging and Mail Receiving
- Customer Assistance
- Call Forwarding
- Posting Charges
- Data Confirmation
- Front Desk Reservations
- Listening Skills
- Maintaining Guest Records
- Telephone Etiquette
- Hospitality Service
Timeline
Front Desk Receptionist
Forever Young Solutions
03.2023 - Current
Front Desk Receptionist
Residence Inn Marriott
11.2018 - 03.2022
High School Diploma -
Lawrence High School