Summary
Overview
Work History
Education
Skills
Timeline
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Emily Ortega

Lawrence,MA

Summary

Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Forever Young Solutions
03.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Receptionist

Residence Inn Marriott
11.2018 - 03.2022
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

High School Diploma -

Lawrence High School
Lawrence, MA
06.2018

Skills

  • Administrative Skills
  • Patient Records Gathering
  • Filing
  • Greeting and Seating Clients
  • Complex Problem-Solving
  • Packaging and Mail Receiving
  • Customer Assistance
  • Call Forwarding
  • Posting Charges
  • Data Confirmation
  • Front Desk Reservations
  • Listening Skills
  • Maintaining Guest Records
  • Telephone Etiquette
  • Hospitality Service

Timeline

Front Desk Receptionist

Forever Young Solutions
03.2023 - Current

Front Desk Receptionist

Residence Inn Marriott
11.2018 - 03.2022

High School Diploma -

Lawrence High School

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Emily Ortega