SARAH FELL
Infectious Disease Associates, A Member of Johns Hopkins Regional
Halethorpe,MD
Summary
Compassionate patient care specialist focused on delivering exceptional service and maintaining a welcoming atmosphere. Demonstrated ability to manage schedules and tasks efficiently with zero patient complaints. Strong problem-solving skills enhance operational effectiveness and contribute to patient satisfaction.
1
Certification
6
years of professional experience
Work History
Front Desk Receptionist
6 Years- Managed patient scheduling, ensuring efficient appointment flow and optimal resource allocation.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Oversaw front desk operations, maintaining a professional environment for patients and visitors.
- Implemented electronic health record systems to streamline patient information processing.
- Trained new staff on office protocols and customer service best practices to ensure consistent service quality.
- Developed standard operating procedures to improve operational efficiency at the front desk.
- Resolved patient inquiries and complaints promptly, enhancing overall patient satisfaction ratings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Front Desk Receptionist
6 Years- Greeted patients warmly, retrieved appropriate charts, and completed check-in registration and intake forms efficiently.
- Ability to manage appointment times to ensure the provider does not run behind.
- Checking out patients after appointments and ensuring they have the proper paperwork for upcoming lab orders and their future appointment set up if necessary.
- Opening the facility each morning, preparing patient rooms, and patient charts for the providers.
- Closing the facility at the end of each work day ensuring all patient records are put away securely.
- Managed incoming and outgoing patient calls with professionalism to facilitate prompt patient care.
- Completing triage via phone call to appropriately schedule patients.
- Managing and building provider schedules per their individual needs.
- Taking patient vitals such as temperature and blood pressure.
- Reconciling patient medications during triage.
- Built strong relationships with patients to foster a safe and supportive environment.
- Gathering and maintaining accurate and up to date demographic and insurance information.
- Preparing appropriate paperwork for patients registration upon arrival.
- Maintaining HIPAA and other safety regulations.
- Supported new employee integration by serving as a reliable resource for information and assistance.
- Ability to use and familiarize myself with medical terminology to properly explain appointment processes and procedures to patients.
- Arranging prompt transportation to and from nursing facilities for patient appointments.
- Gathering and managing appropriate health data for individual appointments from external offices to ensure all patient care.
- Working with follow-up report orders to ensure patients are contacted for their routine appointments.
- Contacting local and specialty pharmacies to refill medications, enroll patients for prescribed medications, and ensure medication deliveries are on time.
- Working with pharmaceutical representatives to provide patients with up-to-date knowledge on the medications they are taking.
- Completing patient medication enrollment forms thoroughly with the appropriate patient and physician information.
- Proficient in Microsoft Office such as Teams, Outlook, Word, and Excel.
- Comfortable and highly skilled in all facets within the EPIC EMR system.
- Navigated and extracted important health data from numerous EMR systems.
Education
High school diploma
Skills
Medical insurance verification
EMR systems knowledge
Time management
Customer service
Listening skills
Epic Systems knowledge
Triage and scheduling
Patient inquiries
Record management
Office administration
Administrative expertise
Outpatient experience
Attention to detail
Multitasking skills
Phone call management
Administrative proficiency
HIPAA compliance
Communication skills
English fluency
Triage solutions
Telephone etiquette
Appointment scheduling
Verbal and written communication
Administrative skills
Scheduling appointments
Office organization
Call answering and routing
Accurate record keeping
Expertise in EPIC
Certification
Driver's License
Timeline
Front Desk Receptionist
Infectious Disease Associates
08.2020 - Current
Front Desk Receptionist
Infectious Disease Associates, A Member of Johns Hopkins Regional
08.2020 - Current
Lansdowne High & Academy Of Finance
High school diploma